OpenText Support Services
Job Summary
Company:
Location: Philadelphia, PA
Type: Full time
Experience:
Job Description
mPower is seeking an advanced OpenText support services professional to augment existing staff for project work and day to day tasks as needed.
Responsibilities:
- Provide OpenText support, update and troubleshooting of issues.
- Provide support for Microsoft on-prem and Azure suite.
- Create and maintain highly-detailed infrastructure documentation including systems diagrams and architectural assessments for support, audit, compliance and disaster recovery purposes.
- Serve as a Subject Matter Expert (SME) and thought leader for other members of the IS team.
- Out-of-hour work will be required.
- Provide knowledge transfer of OpenText and NetIQ products and training as needed.
- Support and/or lead proof-of-concept efforts.
Qualifications
- Experience with OpenText (eDirectory, IDM, OES, iPrint, Filr Standard, Privileged Account Manager for Workstation, Secure Login NetIQ Access Manager and Zenworks).
- 7+ years of experience and certified in any of the following products eDirectory, IDM, OES, NAM, iPrint, SSO, PUM, Filr, Self-service Password Reset and Zenworks
- 7+ years of experience and certified with Windows Server platform and Azure.
Pay: $50,000.00 – $75,000.00 per year
Benefits:
401(k)
Dental insurance
Flexible spending account
Health insurance
Life insurance
Retirement plan
Work Location: In person
