Tech Refresh Engineer
Job Summary
Company: mPower Software Services
Location: Egg Harbor Township, NJ
Type: Full time
Experience:
Job Description
JOB DESCRIPTION
Candidates shall provide the appropriate LOE technical expertise to support the client program.
Responsibilities Include:
The primary role will be to provide onsite hardware maintenance support at client sites, as part of the client team.
The on-site maintenance services for this effort shall include, but not be limited to:
• Onsite maintenance of site equipment in accordance with approved technical plans.
• Assisting Client personnel in periodic maintenance and certification of the system after completion of hardware maintenance actions.
• Assisting Client personnel in equipment relocation and certification of the system after completion of hardware relocation actions.
• Maintaining on-site hardware maintenance logs in a printable, electronic database format for each system’s location. Maintenance actions and modifications to the required system shall be recorded in the site’s maintenance log. A printed copy of the completed log entry for each maintenance action or modification shall be provided to client site personnel.
• Consolidating records of maintenance and supply actions and preparing reports.
• Providing technical expertise to local client personnel during system maintenance actions, including system monitoring, troubleshooting, and replacement of failed equipment.
• Assisting with administration of site spares.
• Provide on-the-job training (OJT) in system maintenance. This may include hardware and software installations, firmware upgrades, and other system maintenance actions.
• Provide site visit preparation services prior to site visits, including:
– Review of completed site surveys
– Review of current hardware and software inventory.
– Logistics and Staging – Receive, unpack, and inspect new equipment.
– Pre-configure devices in a staging area.
– Label assets for specific locations
– Coordinate delivery dates with on-site support teams.
• Demonstrate the highest levels of quality focus and attention to detail in ensuring accurate and complete technical refresh services
Qualifications
There are multiple positions available at varying levels of experience. All positions require a bachelor’s degree (in computer science, engineering, or mathematics) The position levels include:
• Junior Level – 2+ years’ experience
• Intermediate Level – 5+ years’ experience
• Senior Level – 10+ years’ experience
Essential Qualifications:
• Experience with support in hardware deployment, test and maintenance in complex environments.
• Experience with system equipment implementation, system diagnostic and repair, debugging/problem analysis and resolution.
• The ability to lift at least 30lbs
• Analytical and problem-solving skills
• Time management, priority allocation and task management skills
• Ability to interact with customers and team members
• Must be able to work in a time-sensitive environment installing hardware on mission-critical systems
• Must be able to work independently or as part of a team
• Must be able to travel- travel will be frequent
• Excellent customer service, Interpersonal skills and communication skills are required
• Willingness to perform weekend work and overtime and ability to isolate and document hardware problems. Overtime and shift/weekend work will be expected on an “as required” basis as needed to meet schedules and call back as expressed by the Client Management.
Desirable Qualifications
• Experience on FAA based programs.
• Knowledge of FAA operations and personnel and understanding of the impact of system install and test activity on FAA operations.
