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Information Security Associate

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Job Summary

Company: mPower Software Services
Location: King of Prussia, PA
Type: Full time

Job Description

Job Summary:

This position serves as an Information Security Associate for the Information Technology Management (ITM) department, and as a technical support analyst for the organization.

Responsibilities & Duties:

Information Security (IS)

  • Assist with the coordination and execution of IT security projects for the organization under the guidance and oversight of the Director of IT Management.
  • Implementation, support, and administration of vulnerability assessment, patching updates and compliance services and appliances.
  • Assisting in auditing to ensure security policy compliance.
  • Collaborate and build relationships with engineering and infrastructure operations.
  • Develop and implement an information security and IT risk management program.
  • Prepare organizational IT/IS documentation and policies / procedures, as needed.
  • Communication and work with the various organizational units and stakeholders with regards to IT Risk assessment and risk management processes.
  • Continuously maintain an intimate knowledge of the rapidly changing cyber-security landscape by synthesizing information about cyber-security from various sources such as Homeland Security, CERT, media, vendors, and other external agencies.
  • Conduct data classification assessment and security audits and manage remediation plans as directed by senior IS team members.
  • Assisting with coordination and execution of IT security projects for the organization under the guidance and oversight senior IS team members.
  • Annually maintain and obtain new certifications relevant to job duties.

Technical Support

  • Configuration, administration, and troubleshooting of organizational desktops, laptops, tablets, printers, and VOIP phones.
  • Manage the IT ticketing system create service/trouble tickets and establishes a level of priority for each ticket/request and assigns them out based on severity
  • Primary service/help desk manager track, prioritize and assign tickets and assist in automate resolution processes to drive IT service delivery efficiency
  • Setup, maintenance, and implementation of online and hybrid video conferencing & zoom rooms administration across the organization.
  • Provide training, support and orientation to  staff on use of equipment, software, and other technical resources
  • Serves as back-up for support and administration of Microsoft computer networking and domain administration

Skills Required:

  • Demonstrable understanding of security operations, log analysis, and intrusion detection.
  • Confident knowledge of network, application, and host security technologies
  • Demonstrable experience of network management and desktop/laptop/mobile device support.
  • Demonstrable experience of Windows server and desktop administration, network security principles, VPN, Firewall, and best practices.
  • Experience mitigating security standards, protocols, and standard operating procedures for an organization or company.
  • Working knowledge and experience utilizing MS Active Directory services, Office 365 Administration; preferred experience using MS Intune, MS Autopilot, MS Exchange administration, MS SharePoint administration, and MS Teams administration.
  • Able to work collaboratively and sustain effective working relationships with diverse colleagues, partners and
  • Able to organize their own work and time productively

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