Case Studies

Radian Chooses mPower Managed IT Services to Standardize PC Environment, Provide Added IT Security

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The Client

Headquartered in Philadelphia, Radian connects lenders, home buyers, investors and loan services using a suite of private mortgage insurance and related risk management products and services.

>>Learn More About Radian

The Challenge

Radian needed greater control of its PC environment (as well as enhanced support and tighter security). The company was experiencing extended PC downtime and experiencing increased support costs. It decided to take steps to reduce the total cost of ownership (TCO) of its PC environment.

Radian wanted to create an environment in which end users and business groups could delete and add new applications and services as the company grew over the years. Because the company had already matured considerably from its early days, its IT standards and processes had failed to keep pace with its burgeoning infrastructure. Radian partnered with mPower to design and deliver a solution that would enhance the supportability of its PC and End User environment.

The Solution

mPower managed IT services staff teamed with Radian to accomplish their organizational goals. Through a planned implementation the project team deployed the following architectural components: Universal Desktop Solution, Standardized Application Library, Managed Hierarchy, Automated Deployment and Security components. The joint solution provided Radian with the ability to create a universal PC images, manage Radian’s desktop application set and automate the delivery and maintenance of their desktop environment (including desktop applications, patches and service packs). The collective effort provided Radian with the operational components needed to proactively manage their desktop environment

The Results

Radian is now able to proactively manage their desktop environment. Their organization now focuses its efforts on increasing IT services and decreasing IT costs. The project’s success has been evaluated on the following measurable results:

  • Reduction of management cost, incident volume and support costs
  • Contained costs associated with unsupported or unlicensed software
  • Shortened response time
  • Improved end-user support
  • Improved first and second-level incident resolution
  • 60% reduction in incident volume, resulting in a reduction of monthly support costs going into the third year of the contract
  • Increased percentage of pushed applications to +95%
  • Decreased patch testing times with increased success rates
  • 100% standardization of company “Desktop” (hardware, software, OS)
  • Reduced PC build time and PC downtime
  • Strategically positioned for Virtualization