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Guide to User Lifecycle Management

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Introduction to User Lifecycle Management

This document is a compilation of processes and procedural methodologies intended to be used for the creation, deployment and maintenance of a User Lifecycle Management Methodology implementation. This document offers a detailed tutorial defining the management of the 5 Frameworks that make up the User Lifecycle Management Methodology.

One major internal challenge corporations are facing today is the ability to obtain, deploy, manage, and reclaim assets; including software licensing, hardware, User ID’s, employee credentials and/ or any critical data or asset necessary to introduce and maintain corporate human capital. Today, the maintenance of this data is not just “an internal challenge” to corporations but rather a requirement.

Today, thousands of public facing companies are tasked to ensure their accounting and business operations are in compliance with the Sarbanes Oxley Act (now under the 2004 revision). Now, Financial Auditing departments must not only provide a comprehensive external financial audit but they are also subject to a Sarbanes-Oxley compliance specialist audit to identify areas of operational risk. Private companies face the same requirements by public facing corporate clients, venders and business associations.

This document speaks to the process methodology that manages the design, implementation and delivery of User Lifecycle Management.

What is User Lifecycle Management?

User Lifecycle Management (ULM) is the implementation of a strategic solution that will enable the enterprise management of One User. One Identity. One Infrastructure. Tasked with a common set of business and technology data management regulations and requirements, many corporations or enterprises are looking to implement a strategy for User Lifecycle Management. Solutions to a successful strategy must contain two key elements:

  • Developing a common infrastructure from which the various components of the User Lifecycle Management solution can be launched, centrally configured, managed and reported.
  • Replacing multiple online identities with a single, secure, trusted and efficiently managed credential for each user.

**User Lifecycle Management can be broken down into 5 distinct Frameworks:

Directory Services

Directory Services is defined as a software application — or a set of applications — that stores and organizes information about a computer network’s users and network shares, and that allows network administrators to manage users’ access to the shares. Additionally, directory services act as an abstraction layer between users and shared resources.

OS / Application Standardization

OS/ Application Standardization is defined as a standard enterprise operating system integrated into a single image that can be deployed to all PC’s spanning multiple hardware profiles accompanied by a collection of software installations and selected Group Policies. Once installed, the OS and packaged applications are protected by “self-healing” technology natively integrated if suddenly altered, overwritten or damaged.

Security

Security is defined as a defined set of processes and integrated technology centrally deployed and managed to protect and enhance end user devices. Asset Management Asset Management is defined as a business discipline for managing the life cycle of assets to achieve a desired service level while mitigating risk. It encompasses management, financial, customer, engineering and other business processes. True asset management is not a system you can buy, but is instead a business discipline enabled by people, process, data, and technology.

Audit and Compliance

Audit and Compliance is defined as a comprehensive, systematic, documented evaluation that is designed to find and fix operational and financial violations for companies and individuals. It includes not only a compliance review, but regular reporting requirements and schedules for correcting problem areas discovered during the audit.

>>Download User Lifecycle Management Guide (pdf)