Keyword: Managed IT Services

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When PGW sought a partner to provide managed IT services and desktop support in 2006, they turned to mPower Software Services. Today, mPower is providing all Level 2 support and move, add and change for approximately 1,100 desktop and laptop computers, 200 personal printers and 40 network printers company-wide for Philadelphia Gas Works.

This document is a compilation of processes and procedural methodologies intended to be used for the creation, deployment and maintenance of a User Lifecycle Management Methodology implementation. This document offers a detailed tutorial defining the management of the 5 Frameworks that make up the User Lifecycle Management Methodology.

Radian Chooses mPower Managed IT Services to Standardize PC Environment, Provide Added IT Security Radian needed greater control of its PC environment (as well as enhanced support and tighter security). The company was experiencing extended PC downtime and experiencing increased support costs. It decided to take steps to reduce the total cost of ownership (TCO) of its PC environment.

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